FAQ
1) Can I deliver my items to different addresses?
You will need to place your orders separately for them to be delivered to different addresses/recipients as 1 order = 1 delivery address.
Our team will pack all the items in your order into one single parcel if you purchase all items under 1 single receipt.
*For food products, you may receive your orders separately.
2) How do I know if my order is confirmed?
Once you've successfully placed your order, you will receive an email containing the details of your order.
You will also be able to track your order status via My Orders if your order was made.
Didn't receive a confirmation email after checking junk/spam folder?
Don’t worry, we’re here to help! Drop us a message at helloatasmalaysia@gmail.com along with the information below:
Email address:
Name:
Total amount paid:
Date of payment:
Method of Payment (Debit/Credit Card, Online Banking, E-wallet):
Credit card issuing bank:
3) Can I amend or cancel my order once it is placed?
We try to process orders as quickly as we can so that our customers can receive their orders in the shortest time, hence once your order has been confirmed, you will be unable to make amendments (add-ons/ removals) to your order as we are unable to bypass our system.
If you wish to make amendments to the delivery details, we would advise you to write to us at helloatasmalaysia@gmail.com by stating your Order ID and we will get back to you as soon as possible.